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📱 A QUICK UPDATE FOR OUR MOBILE BANKING MEMBERS!

Your security is important to us—and we’re making an upgrade to help keep your mobile banking experience secure and convenient. 🔐

On Tuesday, September 29, University of Toledo Federal Credit Union will complete an important upgrade to our mobile app authentication system.

As part of this CU*Answers Mobile 9.0 upgrade:

🔹 Your existing mobile banking app will continue to work.

🔹 Beginning around 7:30–8:00 AM ET on September 29, you may see a message when you open the UTFCU mobile app letting you know that a security update requires you to set up your authentication again.

🔹 If you currently use Face ID, fingerprint, or a PIN to log in, you will need to re-enroll if you want to continue using that convenient authentication method.

🔹 Re-enrollment will use a new, streamlined process and will include accepting an updated authentication agreement.

🔹 Biometric/PIN authentication remains optional. You can continue to access your account using your regular online banking credentials.

💡 What should you do?

There is nothing you need to do before September 29.

When you open the UTFCU mobile app after the upgrade, simply follow the prompts if you would like to re-enroll in biometric or PIN authentication.

You may want to have your online banking username and password available when you re-enroll.

Most importantly: Don't be alarmed if you see the security-update message. This is a planned upgrade to our mobile authentication platform—not a problem with your account.

At University of Toledo Federal Credit Union, we're continually working to provide our members with better service, greater convenience, and secure access to their money. ❤️💙

Thank you for being a member of UTFCU!